Payment & Shipping

Payment Policy
  • We accept the following payment methods:
    Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay
  • Orders can be modified within 12 hours of placement.Please email support@vividaion.com and include your order number.
  • For customized products, including partial customizations, orders cannot be canceled or modified once they are placed.
  • Once orders are modified or canceled successfully, refund or the differences will go back to you via the original payment method.
Shipping Fees

We deliver to all regions where purchases are available. Delivery times and shipping costs vary by location. You can view the estimated shipping cost during checkout.

Shipping Time
  • Most standard orders are sent out within 3–5 business days.
  • Customized items typically require 7–24 days, depending on the complexity. For special customization requests, shipping times will be determined on a case-by-case basis, and we will communicate with you in advance.
  • Delivery times depend on your location. You can track your order using our website’s tracking feature. Once your order is sent out, we will notify you and provide a tracking number.
  • To check your order delivery status at any time, go to the Track Order page in the main menu.
Change of Shipping Address
  • As our team processes and orders as quickly as possible, we cannot guarantee that changes to the shipping address can be made after the order is placed and confirmed.
  • Please contact our Support Team, and we will do our best to accommodate your request.

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